Refund policy

Returns & Exchanges

Tish & Shoo strives to provide our customers with quality products and service. We believe a happy customer is a loyal customer who will always return to purchase more
Each order is carefully packed before dispatch to ensure you are getting a quality product.
All sales made through the Tish & Shoo website are final. We’re unable to exchange, refund or credit except in the case of the goods being faulty or an incorrect shipment.
Tish & Shoo never ships goods in a damaged shipping carton. Should a delivery arrive damaged by our courier,  do not sign for the goods or accept them.
The courier will return the goods to Tish & Shoo for replacement by return mail. Please inform us that you have done this with an email to sales@tishandshoo.com.
 
Faulty / Damaged Items

Tish & Shoo will happily arrange replacement, exchange or a refund for goods that are supplied in a faulty condition or incorrectly supplied.
We will only do this within the five (5) business days after you received your order.
Tish & Shoo requires a digital photograph of the faulty product sent by email along with your purchase order number. A "Faulty Goods Claim Form" will be emailed in reply to your faulty goods claim. Please complete the "Faulty Goods Claim Form" and email to sales@tishandshoo.com

Tish & Shoo reserves the right to refuse a return of any product that does not deem itself faulty or damaged. If you believe you have received incorrect goods, please email orders@tishandshoo.com with your order number and contact details and a description of the problem. Tish & Shoo reserves the right to not replace faulty or incorrect goods if the above procedure is not commenced within 5 business days of you receiving the goods